Debt (from rent arrears, council tax arrears, bedroom tax) - How do we identify and build trust with a customer?
Preventing situations that debt can produce (e.g. evictions) through providing a trusted holisic space for people to met with a debt navigator. Enable the customer to discuss their situation without pressue to make recovery arrangements
Customers in debt or at risk of going into debt
Identify srategies for the customer to manage money and reduce debts, reducing the risk of evictions and court sanctions and costs.